Terms & Conditions
Terms & Conditions
Welcome to Grecoroots.com.
While visiting and shopping at Grecoroots.com, you subject to terms & conditions.
By entering and using Grecoroots.com services, you agree to the following terms & conditions.
1.1. Grecoroots.com operated by Grecoroots. The terms “we”, “us”, “our” refer to Grecoroots. Grecoroots offers Grecoroots.com website and all information and services included in. You use our website and its services conditioned upon your acceptance of terms & conditions, policies and notices stated here.
2. Electronic communication agreement
2.1. When using Grecoroots.com services and communication forms, sending emails or texting messages, from your device to us, you communicate to us electronically (electronic communication). You consent to receive electronic communication from Grecoroots.com services, via e-mails, texts, notices on the website and mobile notices.
4. Account terms
4.1. You may be in a need of creating your own account on Grecoroots.com in order to use certain Grecoroots services. You have the responsibility to keep your account and password confidential and you confirm to accept responsibility for all of the activities occurred under your account or password.
4.2. According to the law of your country of residence, if you are under the age of majority then you may visit and purchase from Grecoroots.com only with your parental consent or your guardian consent.
4.3. All alcohol listings on Grecoroots.com are strictly intended for adults and you must be above the age of majority to purchase or use any related feature of alcohol.
4.4. Grecoroots reserves the right to cancel orders, refuse service or remove the content at its sole discretion if it realizes that the above does not apply.
5. Personal data security
5.1. Grecoroots respects the importance of your Personal Data as well as your electronic transactions and takes all the necessary measures. All information related to your personal data and transactions are secure and confidential. Confidentiality is self-evident. All information transmitted by you to Grecoroots.com is secured as we have taken all the necessary measures.
5.2. Under no circumstances should you provide your personal information, or sensitive personal data, or passwords, even if you receive an email that appears to have been sent from Grecoroots email accounts.
5.3. We do not ask our users for login information, such as usernames and passwords, bank passwords, or anything related to sensitive personal data.
6. Purchases security
6.1. We reserve the right to refuse any order placed from you. We may, in our sole discretion, limit or cancel quantities purchased. If we make a change or cancel an order, we may attempt to notify you by contacting the e-mail or billing phone number.
6.2. We reserve the right to limit or prohibit purchases that, in our sole judgment, appear to be placed by dealers or resellers.
7.1. All texts, graphics, logos, images, data compilations are Grecoroots properties or its content suppliers. All content included in Grecoroots.com is in the property of Grecoroots. Any Grecoroots content, may not be reproduced, copied, sold, exploited for any commercial purpose.
8. Reviews, comments and other communication content
8.1. You may not post reviews, comments, or other communication content, such as photos or videos, or submit suggestions, ideas and other information that are illegal, threatening, obscene, invasive of privacy, injurious to third parties, consists on political campaigns, expresses racial, ethnic or other discrimination, or use mass mailings, false mail.
8.2. Grecoroots reserves the right to remove or edit such content, however, does not review posted content regularly.
9. Risk of loss, returns & refunds
9.1. All purchases are made according to a shipment contract. This means that the risk of loss is removed by Grecoroots after the delivery of the order to the carrier. In case of a loss order, even after delivered to the carrier, Grecoroots is obliged to investigate the issue and inform its customer.
9.2. Grecoroots does not take title to returned items before the item reaches our office. Read Returns Policy.
9.3. A refund may be issued upon verification of your claim. Read Returns Policy.
10. Product descriptions
10.1. We try to be more accurate as possible. Nevertheless, Grecoroots does not warrant that product descriptions or any other content at Grecoroots.com is accurate, reliable or error-free. The product images are indicative. If the product purchased by us is not as described, your sole remedy is to return it in unused condition.
10.2. Although Grecoroots attempts to get reliable data from its suppliers and provide accurate content, we do not guarantee the completeness or their actuality. Grecoroots has received corresponding guarantees from its suppliers, who also bear the burden of responsibility towards the final consumer.
10.3. Differences may occur between data mentioned on Grecoroots.com and product labels. In case of discrepancy, the data on product label prevails. You must check the data appearing on product label for including allergens and you have the undivided responsibility of the product consumption.
11. Website information
11.1. Occasionally there may be on Grecoroots.com typographical errors or inaccuracies related to product descriptions, pricing, product shipping charges, offers, transit times or availability. Grecoroots reserve the right to correct any errors or inaccuracies, and to update information or cancel orders if any information in the Grecoroots.com is inaccurate (including after you have submitted your order).
12. Prices & Stock
12.1. The prices listed at Grecoroots.com are final, including the corresponding VAT and excluding shipping costs (if any). The indication of prices is always based on the relevant market provisions.
12.2. In our effort to offer you quality products and maintain their ingredients unchanged, we do not keep large stocks. In this way, we reduce the delivery time a product needs from the producer to reach the consumer.
13. Pricing & Transactions
13.1. Grecoroots.com displays and resells the products of its collaborative suppliers. Grecoroots reserves the right to freely select its suppliers and its pricing policy or discount policy, and it may modify or withdraw them at any time without prior notification.
13.2. In Grecoroots.com you are able to complete your transactions with the choices given on your cart. You may be redirected to the safe place of the collaborative bank surroundings in order to complete your transaction, or pay your order with PayPal. Notice that you may bear with any extra bank charges.
14. Disclaimer of warranties
14.1. Grecoroots does not warrant that the results obtained from Grecoroots.com services are accurate or reliable.
14.2. You expressly agree that your use of Grecoroots.com is at your sole risk. Grecoroots.com services and all products delivered to you though our services, provided for your use, without any warranties or representations.
14.3. Under no circumstances shall Grecoroots, its directors, employees, affiliates, suppliers be liable for any injury, loss, claim, direct/indirect damages of any kind, including, lost profits, lost revenue, loss of data, or for any other claim related to your use of Grecoroots.com services, or any loss as a result of the use of Grecoroots.com service, or any content posted, transmitted.
15. Order cancellation
15.1. It is clarified that any order cancellation must be made as soon as possible after the confirmation of your order. If you are going to cancel your order, contact us at our email as soon as possible.
15.2. In case your order has already been transferred to the cooperating carrier, then it will be completed normally.
15.3. A credit will automatically be applied, within a certain amount of days. In case of a refund via a third party payment provider (PayPal, Credit card, etc.), it is possible that you may be charged with a commission by this particular third party provider. Grecoroots is not responsible for this operation.
16.1. Gift cards are sent only electronically via email to third party recipients you indicate to us.
16.2. Note that you may not use many gift cards for one order. For each order you may use only one gift card.
16.2. The total value of a gift card must be fully used in one order. As a result, you may not use part of a gift card value in an order and you may not purchase products of lesser value than that of the gift card.
17. Promotional activities
17.1. Any promotional activities applied to Grecoroots.com are determined solely by Grecoroots. The company may suspend its promotional activities at any time, unless otherwise specified, without prior notice. Grecoroots sets the timeframe, in which each promotional activity is applied.
17.2. Regarding the promotional discounts, for instance, user's first registration/subscription on Grecoroots.com, apply to the total amount of the user's first order, including VAT. Shipping costs and any additional charges are not subject to the promotional activity.
17.3. Regarding the promotional coupons or discount codes, they could only be used for the next customer's order unless otherwise specified. Shipping costs and any additional charges are not subject to the promotional activity.
17.4. Regarding the free shipping costs promotions, applied as defined by each promotional activity and only to shipping costs. Order costs and any additional charges are not subject to the promotional activity.
17.5. If permitted by each promotional activity, there can be a combination of them.
18.1. If any disagreement or objection related to the use of Grecoroots.com or any product sold through Grecoroots.com occurred, you may communicate directly to Grecoroots.
19. Site policies
20.1. These Terms of Service are effective unless terminated by either you or us. You can terminate these Terms & Conditions at any time by notifying us that you no longer want to use our Grecoroots.com services, or when you stop using Grecoroots.com.
21. HORECA - B2B
21.1. For B2B orders, please, Contact us.