FAQs

Most Frequently Answered Questions

  1. How can I place an order?
    In Grecoroots.com you can select your favourite products amongst a variety of Greek items. You can find products on our home page and in categories and/or subcategories. You can purchase your favourite products by clicking on them and add them in cart. Then, you finish your purchase in check out.
  2. Do I have to create an account to purchase at Grecoroots.com?
    Registration is optional. You can finish your purchase as a "guest", without creating an account. 
  3. Do you ship internationally?
    We ship to Greece, European Union countries and abroad. Please, check our Shipping Policy
  4. What payment methods do you accept?
    In Grecoroots.com you can pay by debit/credit or prepaid card (MasterCard, Visa, Maestro, AMEX, Diners), or via PayPal. For orders within Greece, we provide phone orderings, which are completed via bank transfer. Please, check our Payment Methods.
  5. Is it safe to shop online at Grecoroots.com?
    There is nothing to be afraid of. Either paying by card or via PayPal, we redirect you to the safe environment of our partner bank or the PayPal platform. Please, check our Payment Methods
  6. How much are the shipping costs?
    The shipping cost varies. Your delivery address and the total weight of your order determine the delivery cost. Please, check out Shipping Policy.
  7. How long does it take for a delivery to come?
    The estimated delivery time is up to fifteen working days from the day you successfully place your order. Please, check our Shipping Policy.
  8. Can I change my order?
    You can change your order before your order has been dispatched. So, please, in such a case contact us as soon as possible at our email info@grecoroots.com.
  9. Can I cancel my order?
    You can cancel your order before your order has been dispatched. So, please, in such a case contact us as soon as possible at our email info@grecoroots.com. Please, check our Terms & Conditions.
  10. Can I change my delivery address?
    You can change your delivery address before your order has been dispatched. So, please, in such a case contact us as soon as possible at our email info@grecoroots.com.
  11. I reserved a defective product. What should I do?
    In a case of a defective product, please, check our Returns Policy.
  12. What are "cookies" and why should I accept them?
    Please, check our Privacy Policy.