By using Grecoroots.com, you are consenting to the practices described in this Returns policy.
1.1. Most of the products offered on Grecoroots.com are considered sensitive products and returns are accepted after a thorough inspection.
1.2. Grecoroots reserves the right not to accept any return request if the product is deemed to have deteriorated after delivered to the carrier by Grecoroots, or has been used, or has been opened.
1.3. To be eligible for a return, the product should be unused and in the same condition as delivered from Grecoroots. The product must be in its original packaging and must be sent with the purchase document (receipt, invoice).
1.4. In case of a return, customer will bear the return cost. Any original shipping charges are non-refundable.
1.5. Grecoroots does not take title to returned items before the items reaches our office.
1.6. In case of defective products, Grecoroots considers the issue. If the responsibility is on us, then you have to deliver the defected products to the transportation company of our choice and we undertake the transportation cost for the return. If you deliver with a carrier of your choice, you bear the cost for the return.
2.1. In a case of return, Grecoroots inspects, at its sole discretion, the returned product and notify you of the approval or rejection of your refund, or credit note issuing.
2.1. If you are approved, a credit for the price of your purchase, excluded original shipping charges, will automatically be applied, within a certain amount of days.
2.2. If you are rejected, then there will be no refund or credit note.
2.3. In case of a return of a defective product for which Grecoroots is responsible, purchase price credit, excluding initial shipping charges, will be automatically applied within certain days.
2.4. In case of a refund via a third party payment provider (PayPal, Credit card, etc.), it is possible that you may be charged with a commission by this particular third party provider. Grecoroots is not responsible for this operation.
3. Withdrawal policy
3.1. According to Directive 2011/83/EC of the European Union, a buyer reserves the right to withdraw from its purchase within fourteen (14) calendar days from the delivery date.
3.2. In order for the withdrawal to be valid, the buyer must contact Grecoroots by email or telephone within fourteen (14) calendar days. Otherwise, a withdrawal declaration along with the product that the buyer wishes to return, should be delivered to Grecoroots within fourteen (14) calendar days. The return should be delivered to our headquarters 7 Pterarchou Themeli Street, P.C. 54248, Thessaloniki, Greece.
3.3. Grecoroots informs you that the products that might get degraded, are perishable or sensitive, are exempted by law from the withdrawal right.
3.4. In case of a return, for products that are not exempted, customer will bear the return cost.
3.5. To be eligible for a withdrawal, the product should be in the same condition as delivered from Grecoroots. The product must be in its original packaging and must be sent with the purchase document (receipt, invoice).
3.6. A credit will automatically be applied, within a certain amount of days. In case of a refund via a third party payment provider (PayPal, Credit card, etc.), it is possible that you may be charged with a commission by this particular third party provider. Grecoroots is not responsible for this operation.
4. Gift cards
4.1. Gift cards cannot be returned. You may contact the company for any clarification.