Shipping policy

Shipping terms

By using Grecoroots.com, you are consenting to the practices described in this Shipping Policy.

All purchases are made according to a shipment contract. Grecoroots have chosen different transportation companies to offer you the best result. Grecoroots delivers to all of the European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,  Italy, Latvia, Lithuania, Luxembourg,  Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden) and other third countries.

1. Delivery time

1.1. Grecoroots and our partners follow all the necessary process to ensure the timely delivery of your order, according to the basic delivery schedule of the collaborative transportation companies. The delivery time accuracy and the arrival time accuracy, totally, depend on each transportation company.
1.2. Grecoroots is responsible for the delivery time of your product upon the carrier.
1.3. Grecoroots does not bear any responsibility for any delay caused by unexpected events.
1.4. The delivery time estimated up to 15 working days, except for an unexpected event.
1.5. Orders to Cyprus are sent by ship every Wednesday. Delivery time is estimated 5-10 working days after the ship departure.
1.6. Please, note that orders are carried out by Grecoroots on working days, Monday to Friday (holidays excluded) between 09.00-18.00 local time. 

2. Ordering cost

2.1. The total cost of the selected products of your order will be automatically calculated in the cart.
2.2. Check the final price before payment, additional costs and charges may apply.

3. Shipping cost

3.1. Shipping costs will be calculated and included in the final price of your order before payment. Please, check the final price before payment, extra costs and fees may apply.
3.2. Extra shipping costs may apply if the delivery address considered as remote area by the cooperating transport company.
3.3. Shipments outside the European Union may be subject to customs clearance fees and relevant fees. It may incur charges and/or other costs, imposed by the national law of the importing country, for which Grecoroots is not responsible.
3.4. For shipments to Greece, European Union (excluding Malta), Norway, Switzerland and United Kingdom Grecoroots applies the following pricing policy:

GreeceThe shipping cost will be automatically calculated in the cart. 
Greek islandsThe shipping cost will be automatically calculated in the cart. Any extra cost due to the specificity of the destination will bear Grecoroots.
Remote areas in GreeceThe shipping cost will be automatically calculated in the cart. 
CyprusThe shipping cost will be automatically calculated in the cart. A fixed charge of 1 to 5 kilos is provided, at 11.00€ (flat rate).
EU(Malta and addresses considered as remote areas by the cooperating transport company are excluded)The shipping cost will be automatically calculated in the cart. Flat rate provided per group of kilos.
Fixed charge for shipments from 1 to 5 kilos, at 14.50€ (flat rate).
Fixed charge for shipments from 5 to 7 kilos, at 15.70€ (flat rate).
Fixed charge for shipments from 7 to 9 kilos, at 17.00€ (flat rate).
Fixed charge for shipments from 9 to 12 kilos, at 18.80€ (flat rate).
Fixed charge for shipments from 12 to 14 kilos, at 20.00€ (flat rate).
Norway - Switzerland - United Kingdom (customs clearance fees and relevant fees are not included)The shipping cost will be automatically calculated in the cart. Flat rate provided per group of kilos.
Fixed charge for shipments from 1 to 5 kilos, at 14.50€ (flat rate).
Fixed charge for shipments from 5 to 7 kilos, at 15.70€ (flat rate).
Fixed charge for shipments from 7 to 9 kilos, at 17.00€ (flat rate).
Fixed charge for shipments from 9 to 12 kilos, at 18.80€ (flat rate).
Fixed charge for shipments from 12 to 14 kilos, at 20.00€ (flat rate).

 

4. Free delivery

4.1. Free shipping for deliveries within Greece, applies only to orders over 49€ and total weight up to 8 kilos. Over 8 kilos you are charged only with the difference of shipping costs. 
4.2. Free shipping for deliveries to Cyprus, applies to orders over 120€ and total weight up to 10 kilos. Over 10 kilos you are charged only with the difference of shipping costs. 
4.3. Free shipping for deliveries to EU (Malta and addresses considered as remote areas by the cooperating transport company are excluded), applies to orders over 149€ and total weight up to 20 kilos. Over 20 kilos you are charged only with the difference of shipping costs.
4.4. "Summer Alert": Free shipping for deliveries to EU (Malta and addresses considered as remote areas by the cooperating transport company are excluded), applies to orders over 120€ and total weight up to 15 kilos. Over 15 kilos you are charged only with the difference of shipping costs.

5.Delivery process

5.1. By completing your purchases at Grecoroots.com, you agree that the shipment will be completed with the collaborating courier companies. Specifically, Speedex for shipments within Greece, Kronos Express for shipments within Cyprus, and DHL or TNT for shipments within European Union.
5.2. Grecoroots reserves the right to use the courier company of its choice.

6. Shipping Restrictions / Prohibitions on Importing Items / Customs duties

6.1. Import restrictions and/or prohibitions may be applied by the national legislation of the importing country. Some of our products may be subject to these rules. 
6.2. Please, make sure of all the restricted and/or prohibited goods, as defined by the national legislation of the importing country, before completing your order.
6.3. Selecting one or more products that are subject to prohibitions and/or restrictions of the importing country, then Grecoroots will endeavor to contact you by any means possible to inform you.
6.4. An indication of the restrictions/prohibitions on the importing items and customs duties, as defined by each cooperating transportation company and/or the national legislation of the importing country, appears below. Please, make sure that your order includes products, which are allowed by the national legislation of the importing country.


Restrictions/ProhibitionsAlcoholic drinks, coffee, cosmetics, tea


6.5. To determine your shipping address and location, you will also use your 1-Click delivery address.

7. Gifts

7.1. In Grecoroots.com you can make gifts to your loved ones and send them to Greece, the European Union countries and third countries.
7.2. Before sending a gift, you should be sure of the delivery address and any import prohibitions and/or restrictions may be applied by the national legislation of the importing country.
7.3. Shipments outside the European Union may be subject to customs clearance and related costs, and may incur charges and / or other costs incurred by the national law of the importing country for which Grecoroots is not responsible.
7.4. If the gift rejected for any reason, it will be sent to the billing address and the shipping costs will bear the buyer.

8. Business orders (HORECA - B2B)

8.1. For business orders, please, Contact us.

6. Gifts

6.1. In Grecoroots.com you can make gifts to your loved ones and send them to Greece, the European Union countries and third countries.
6.2. Before sending a gift, you should be sure of the delivery address. If the gift rejected for any reason, it will be sent to the billing address and the shipping costs will bear the buyer.

7. Business orders (HORECA - B2B)

7.1. For B2B orders, please, Contact us.